Solutions
E-Commerce/E-Community
Whether transaction business, marketing, providing customer
service information on the World Wide Web, or dispersing information
to employees using an intranet, the Web and its associated
technologies can be extremely powerful in contributing to your
bottom line. The time commitment and expertise required to
evaluate, procure and effectively deploy web solutions can often be
beyond the capacity of internal staff. IVC can provide the leadership
and business oriented technology people need to deploy a successful
solution.
Our experience in the rapid development, long-term management, and
appropriate use of information using Web technologies enables us to
assess the most strategic uses of the Web to realize your business
goals. Because many of the technologies' interfaces have grown out
of traditional business software packages, your employees can
easily adapt to this new and faster method of communications.
Your return on investment will be quickly recognizable through
increased productivity and efficiency.
Our solution is simple, open, and cost-effective web applications
customized to your complex business needs. We ensure not only that
your immediate needs are met, but also that any future custom
development will be facilitated and sped up by our current work. It
is our full belief that with the proper technology investment and
the proper attitude, you can dramatically increase your company's
productivity, your customers' satisfaction, and thus increase your
profits.
We are especially proud of our knowledge of OpenACS. OpenACS
builds and distributes the OpenACS Community System, an open-source
application development platform and suite of enterprise applications
that enables companies to create
e-business solutions emphasizing extensive collaboration within
and beyond organizations. This relationship allows us deliver a
fully featured e-commerce or e-community solution faster than with any other product in the industry. Instead of starting with a set
of developer tools, we install a fully featured application that we
then customize to you specific needs in as little as twenty-four hours.
This approach dramatically reduces risk and associated costs. For
a quick overview of the OpenACS system, visit our
OpenACS Overview
page or visit OpenACS at
http://www.openacs.org
for a complete feature presentation.
Call Center/Help Desk
Defined as "an operation with two or more people handling incoming
and/or outgoing calls", call centers provide internal support,
customer service, catalog sales, reservations, telemarketing,
or collection services.
IVC provides a suite of services for new or existing call centers.
By focusing on customer management solutions and assisting
companies develop their customer service organizations, IVC, Inc.
couples process analysis with technology expertise.
The results are seen in enhanced delivery systems, improved
and measurable quality of calls, applied process engineering and
a focus on service. Having worked in complicated call center
environments with a variety of software and hardware products, IVC
brings to the table an impressive knowledge base that can
be utilized to assist you with the planning and implementation of
your own center.
Services that IVC offers include:
- Process Analysis & Process Engineering (from the design all the way through implementation)
- Information Modeling
- Computer Telephony Applications
- Contact Management Systems
- Workflow
- System Design & Implementation
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